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Returns

Returns

 

Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
This Returns Policy was last updated on 10/10/16.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

Returns Guarantee

We hope you will be happy with your purchase. We are happy to refund or exchange products returned within 30 days of receipt. Your right to cancel can exercised in writing by contacting us at Made4Men 120 Woodham Lane, Addlestone Surrey, KT15 3NQ or emailing us at Info@made4men.co.uk

Under the Consumer Contracts Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 14 calendar days of receipt. We are sorry but personalised products, food, CD's or DVD's (once partly or wholly opened) 
cannot be refunded or exchanged unless faulty.

Due to the personalised nature of some of our products, we are not able to offer refunds or accept returns/exchanges on any personalised products, unless the item you receive is damaged or defective, or if there has been an error on our behalf. Please check your order carefully as we cannot refund products which have been spelt incorrectly.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. Due to the individual nature of personalised goods, they cannot be re-sold, and we therefore do not accept returns if you have changed your mind.

We are happy to refund or exchange products returned within 30 days of receipt. It is important that items are returned in perfect condition so please take care of them and pack them appropriately.

The customer is responsible for returning items to Made for Men. Made for Men can not be held accountable for returned items which go missing during transit. 
We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods.

Returns are processed within 48 hours of receipt at our warehouse.  A replacement order will take approximately 7 days for delivery.  If the item is no longer available, you will receive notification and a refund.  We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

Faulty Goods

In the unlikely event that a product is faulty, please contact our customer services department. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported to Made4Men.co.uk before 3.00pm the next working day following delivery, and also by email within 3 days.
When returning faulty items we may still ask you to return goods yourself. On receipt Made4Men will reimburse the costs incurred*. Made4Men shall pay you a reasonable*postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.

* Please obtain a proof of postage costs so we can reimburse you the full amount.

*Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us on 020 8720 7472 for further advice.
We will only refund the cost of postage to return an item if you have been sent incorrect, faulty or damaged goods.

Recycling of Electronic and Electrical Equipment

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
AJCommerce Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return, at their cost, their like-for-like WEEE item to us within 28 days of purchasing their new item. Alternatively, you may find that you have more convenient local recycling facilities (to find your nearest recycling sites for waste, electrical and electronics products, contact your local Council or visit www.recycle-more.co.uk and type your postcode into the Recycling Bank Locator).
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Under the Waste Battery Regulations, Qwerkity offer a take back scheme for all portable waste batteries.  You can return waste batteries to Made4Men P.O.Box 670, Addlestone Surrey, KT15 9ED 
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.