Contact us by email
The best way to contact us is by email as this enables us to investigate and resolve your enquiry much more efficiently. Please use the enquiry form here and complete as much information as possible. You will receive an acknowledgement email immediately and we are able to resolve most queries by the next working day.
If you have a query regarding an online order, then please email us using the form below, quoting your order number (you can find this on your copy of your reciept) Or contact us on the number below please have your order number at hand.
If you have a general question which does not relate to an order, please also use the enquiry form.
Contact us by phone
Call 020 8720 7472 If you are not able to email us, you can call our friendly customer service team in Addlestone, Surrey. Lines are open 8am-5.30pm Monday-Friday. In most cases, calls to this number should not cost you more than a regular landline call, and are included as part of inclusive bundles (dependent on phone network and tariff.)